Rm99a takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information every time you use our platform.
Note: By using the rm99a platform, you agree to this Privacy Policy. Please read the entire document to understand your rights and how we manage your information.
Rm99a ("we", "the platform", or "rm99a") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the rm99a online wagering platform.
This document applies to all users of the rm99a platform, including visitors browsing our website, individuals in the process of registering, and registered members actively using our services. It covers all your interactions with our platform via web browser, mobile app, or any other digital channel we operate.
Rm99a operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. We appoint an internal Data Protection Officer (DPO) responsible for ensuring all our data handling practices meet applicable legal requirements.
Rm99a collects your personal information through several means — directly when you register or use the platform, automatically through tracking technologies, and sometimes through legitimate third parties such as payment providers.
| Data Categories | Examples of Information | How It's Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Registration form, KYC verification |
| Contact Information | Phone number, email address, residential address | Registration, profile updates |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment processing, transaction statements |
| Game Data | Betting history, games played, time spent playing | Automatic platform activity |
| Technical Data | IP address, device type, web browser, operating system | Cookies, server logs |
| Communication Data | Live chat conversation records, customer support emails | Support interactions |
Rm99a not collect sensitive information such as biometric data, medical information, or credit/debit card details — all financial transactions are processed through licensed third-party payment gateways that comply with PCI DSS standards.
Rm99a uses your personal information only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Rm99a will not use your information for any purpose other than those stated above without first obtaining your consent.
Rm99a sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your data in the following limited circumstances:
rm99a's Commitment: Every third-party provider that receives your data has signed a data processing agreement requiring them to protect your information to the same or higher standard as rm99a itself.
Rm99a invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
Reminder: While rm99a takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role by keeping your password confidential and not sharing your login credentials with anyone.
Rm99a uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the rm99a platform. Please refer to your web browser's guide for more information on how to manage cookies.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal information we hold:
You have the right to request a copy of all personal information that rm99a holds about you. Requests can be made through your account settings or by contacting customer support. rm99a will process requests within 14 working days.
If any of your personal information is inaccurate or outdated, you have the right to request a correction. Most basic information can be updated directly from your account profile settings.
You can request the deletion of your personal information under certain circumstances. Please note that rm99a may be required by law to retain certain records for a specified period even after account closure.
You can object to the processing of your data for marketing purposes at any time. An unsubscribe option is provided in every marketing email or through your account notification settings.
You have the right to receive a copy of your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform where applicable.
To exercise any of the rights above, please contact the rm99a Data Protection team via support email or live chat. We will verify your identity before processing any request relating to your personal data.
Rm99a retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations:
After the applicable retention period expires, rm99a will securely delete or anonymise your data so it can no longer be linked to your identity.
Rm99a may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will:
Your continued use of the rm99a platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please contact us or stop using the rm99a platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm99a handles your personal data, please contact us through the following channels:
For formal privacy complaints that cannot be resolved directly with rm99a, you have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia, which is the regulatory body for the Personal Data Protection Act 2010.
Six layers of protection that rm99a implements to safeguard every member's privacy at all times
Every bit of data moving between your device and rm99a servers is encrypted to the same standard as leading financial institutions — no third party can intercept or read your communications.
Your identity verification documents are processed through a secured system and can only be accessed by rm99a staff with specific authorization. Original documents are never stored in an easily accessible format.
Rm99a has never sold and will never sell your personal information to advertisers, data brokers, or any third party for marketing purposes. Your information is not a product we trade.
Rm99a's privacy and security practices are audited regularly by independent third-party audit firms. The results are used to continuously improve our data protection systems.
You can access, update, and delete your data; manage your marketing preferences; and enable or disable additional security features — all directly from your rm99a account settings.
Rm99a fully complies with Malaysia's Personal Data Protection Act 2010. We appoint an internal Data Protection Officer to ensure all our practices remain in line with current legislation.
Play with peace of mind knowing your personal data is protected by bank-grade security technology and a transparent privacy policy. Register today and experience the rm99a difference.
Platform is for individuals aged 18 and above only. This privacy policy is effective from January 2026.